Why Worldline?

Your Account Manager is your first point of contact, watching over your accounts and clients to ensure everything is running smoothly. Whether it’s boarding your customers, optimizing transaction approvals, increasing payments versatility, dealing with any unforeseen issues, and a heap of other things, your account manager is your go-to for everything.

Our Integration Specialist acts as an extension of your development team ensuring a smooth, speedy, and secure integration into our platform. With years of experience merging systems together, and a legacy of knowledge that dates back to the beginning of e-commerce, you can feel confident that your integration will be a breeze, regardless of your existing applications or software.

The product team has one vision: to make payments easier for our users. Know when new features will be released, and how they benefits your business.

To further support you throughout your payments journey, the marketing team will provide you with additional training and resources to educate you and your staff on payments. Become your own payments expert, with recommendations on how to relay your payments messaging to your clients.

Well-versed and knowledgeable about our payment stack, Customer Care is here to assist you with everything from forgotten passwords to back office usage. With fast and meaningful responses, you can find peace of mind knowing that whatever question you might have, someone will work their hardest to find an answer. Did we mention they speak French and English, and are available by phone? With multiple channels available, you can choose how you want to receive support whether that is by phone, email, or documentation.