Terminal

  • End-of-day procedures

    What does it mean when it says "Please do end-of-day procedures" on the terminal?

    It means you have not done end-of- day procedures within 24 hours after the first transaction of theday. The message can also appear if the terminal’s memory is full; this can occur if you have made many offline purchases during the day. We recommend that you always do end-of- day procedures at the end of each day, which gives an even deposit flow.

    How do I do the end-of-day procedures?

    Ingenico terminals:
    Press "Menu". You may need to enter your terminal code followed by "Ok" (green button). The terminal code is in your welcome letter.

    Select "End-of- day procedure". The terminal will ask for your terminal code and then run the end-of-day procedures.

    Hypercom terminals:
    Press "Home". You may need to enter your terminal code followed by the "Enter" key (green button).

    Select "Today’s batch", then "End-of- day procedures". Enter your terminal code (listed in your welcome letter) if the terminal asks for it. Finish by pressing "Enter".

    The terminal will ask "Purchase totalling SEK XXXX", select "Yes". The terminal then asks "Returns totalling SEK XXXX", select "Yes". The terminal performs the end-of- day procedures.

    I can’t see the information for one end-of- day procedure. How do I access it?

    All end-of- day procedures are stored digitally with us. You have access to your end-of- day information in your MyBambora portal or Webmanager (see below), but you can also contact us and we will send it to you.

    Bambora ONE or Bambora Device:
    Log on to MyBambora at: www.bambora.com. Select "End-of- day procedure reports" in the left-hand menu.

    Bambora terminal or 36-month lease agreement (formerly Samport):
    Log on to Webmanager at: www.wm.samport.com. Select "Reports" in the menu at the top of the page.

    If you don’t have access to MyBambora or Webmanager, contact us and we will help you!

    Why can’t I do end-of-day procedures?

    This is usually the result of a network issue; that is, the terminal cannot connect to us at that particular moment. You will receive the error message "not permitted, communication error". Check that all cables are properly connected to the terminal.

    If you have a fixed terminal:
    Make sure that your internet router is up and running. Reboot the router and wait until it has restarted. Then, restart the terminal. This may take 2-3 minutes.

    If you have a wireless terminal:
    Check that the SIM card is inserted in the terminal and is working correctly. This is easily done by calling your operator. If the SIM card doesn’t work, remove and wipe the card, reinstall it and then restart the terminal.

    If these measures don’t solve your problem, please contact us and we will help you.

    Why is there a difference between my end-of-day procedures and the payment I have received?

    This could be the result of several factors. Check the following:

    1. Does it say American Express (AMEX) or Diners Club for any of the amounts on your end-of-day procedures? The end-of-day procedure always specifies different card types in different total sums. These must be deducted from the total amount because these operators put money on your account separately according to the contracts you have with them.

    2. Have you made several end-of- day procedures during the day and lost a slip? The deposits you receive consist of the entire day’s takings; for example, from 00:00 to 23:59 CET. This is a setting on your account with us and can be adjusted. If you, for example, made two end-of- day procedures before 23:59 and one after this point in time, only those transactions that were registered before 23:59 are sent to the receiving bank and paid under the agreement you have with the acquirer.

    3. Have you done the end-of- day procedures? If you haven’t done the end-of- day procedures, the transactions will not be sent off to your acquirers and these transactions will not be paid for.

    4. If you completed purchases after the end-of- day procedures, these transactions will not be sent. You need to do another end-of- day procedure after these transactions.

    5. The receiving bank may charge service fees before the amount is deposited into your bank account. In this case, the amount you receive will be lower than that registered in the end-of-day procedure. The fee is specific to the agreement and controlled by your receiving bank.

    NOTE! If you miss a payment, or if it is incorrect, we recommend that you first contact your acquirer. If you both have a terminal and redemption agreement with Bambora, you are of course welcome to contact us and we will help you!

  • Setting up the terminal

    How do I set up the terminal?

    Connect the terminal according to the instructions provided. To make sure the terminal works, follow the instructions below to update the parameters and do end-of- day procedures.

    Ingenico terminals:

    Update parameters:
    Press "Menu". You may need to enter your terminal code followed by OK. The terminal code is in your welcome letter.

    Select "Settings" in the menu, then "Refresh parameters". Enter the terminal code followed by "Ok" (green button). The terminal will now retrieve the terminal settings and display "Loading parameters – X %". When this has been completed, the terminal will read "Parameters loaded, reboot". The screen will turn blue and the terminal will appear as normal.

     

     

    End-of- the day procedure:
    Press "Menu". You may need to enter your terminal code followed by OK (green button). The terminal code is in your welcome letter.

     

    Select "End-of- day procedure". The terminal will now ask for your terminal code and then perform an end-of-day procedure. Since you have not yet received any card transactions, the terminal will read "empty batch".

     

    If both the parameter update and the end-of- day procedure were performed correctly, it means your terminal is working properly.
     

    Hypercom terminals

    Update parameters:

    1. Click on "Home". You may need to enter your terminal code followed by the "Enter" key (green button). The terminal code is in your welcome letter.

    2. Select "Settings" in the menu, press the white button in the right-hand corner of the screen to scroll down the menu.

    3. Select "Parameters".

    4. Enter the terminal code followed by the "Enter" key (green button). The terminal will now retrieve the terminal settings and display "Loading parameters – X %". When this has been completed, it will read "Parameters loaded" and return to the menu or home screen.

     

    End-of-day procedure:

     

    Press "Home". You may need to enter your terminal code followed by the "Enter" key (green button).

     

    Select "Today's batch" and then "End-of-day procedure". Enter your terminal code (listed in your welcome letter) if the terminal asks for it. Finish by pressing "Enter".

     

    The terminal asks "Purchases total of 0.00 SEK?", select "Yes". The terminal will then "Returns total of 0.00 SEK?”, select "Yes". The terminal will now implement the end-of- day procedure and read "Empty batch" because you have not yet received any card transactions.

     

    The terminal asks "Print-out Ok?", select "Yes".

     

    If both the parameter update and the end-of-day procedure were performed correctly and the name of your business is on the end-of-day procedure, it means your terminal is working properly.

     

    The terminal is asking for a code. What does this mean?

    Your terminal is programmed with a unique code to prevent unauthorized use of and access to sensitive functions. Your unique terminal code can be found in your welcome letter. Contact us if you have lost the terminal code.

    Which settings can I change on my terminal?

    You can change several settings, see below. If you want to change any of the settings, contact us and we will help you.

    1. Early total
    2. Tips
    3. Swedish “öre”
    4. Dual receipts
    5. Automatic end-of- day procedure
    6. Cashier

    How do I know that a purchase has been approved?

    Look at the receipt. If it says "Approved", "Return ok" or "Cancellation ok", it means the purchase/return/cancellation has been confirmed.

    If you want a copy of the receipt of the latest purchase, press "Menu" and select "Copy of the receipt". A receipt of the last purchase is printed automatically.

    To get a copy of a receipt of a previous purchase, press "Menu" and select "Reports", then "Review". You will now see the most recent purchase on the terminal. Go to the previous purchase by pressing the buttons below the text "Prev" Highlight the purchase you searched for by pressing "Menu". You will get two options, "Print" and "Cancellation", select "Print" to print a copy of the receipt.

    To get a copy of a receipt of a previous purchase, do the following: Press "Menu", select "Reports" and then "Review". You will now see the most recent purchase on the terminal. From here you can go to the previous purchase by pressing "Prev" (buttons below the text). When you have found the purchase you are looking for, press "Menu". You now have two options, "Print" and "Cancellation". Select "Print" to print a copy of the receipt.

    NOTE! The terminal only shows purchases that have not been registered in an end-of- day procedure. This means that transactions are only left in the terminal if you have not yet done an end-of- day procedure.

    If you are uncertain or have questions, contact us and we will help you.

  • Change simcard in the terminal

    Why do I only get blank receipts?

    Here is an instruction video, for how to change simcard in the terminal.

  • Error messages

    The terminal reads ”Communication error” or ”Kommunikationsfel”?

    This is usually the result of a network outage, which means the terminal cannot connect to us at that particular moment. Check that all cables are properly connected to the terminal.

    If you have a fixed terminal:

    a. Make sure your internet router is up and running.
    b. Reboot the router.
    c. Wait until the router has been restarted.
    d. Restart the terminal – this will take about two minutes.

    If you have a wireless terminal:

    a. Check that the SIM card is inserted in the terminal and is working correctly. This is easily done by calling your operator.
    b. Remove the SIM card and wipe it. Reinsert the card and restart the terminal.

    If these measures do not help, contact us and we will help you.

    The terminal reads "Not allowed" and I cannot make a purchase

    There are several reasons why a transaction is refused. This is usually because of a problem with your customer’s card issuer. Ask your customer to try another card or check the customer’s card.

    If you are uncertain and/or your client has checked their card but the terminal displays the same message, please contact us via phone or e-mail and we will help you.

    The terminal reads ”Please hand over to cashier, press 0”

    You get this message when the terminal is unable to contact the internet, and therefore makes an offline purchase instead. Making an offline purchase requires the cashier’s consent and the terminal code you received in your welcome letter. Follow the instructions on the terminal if you want to make an offline purchase*. NOTE! When offline purchases are made, the terminal always prints an extra receipt, which should be saved by the cashier.

    * Offline purchases are made at your own risk. You are solely responsible for all your offline transactions. For offline purchases, the terminal has no contact with the card network, so local authorization is made against the card’s chip. Transactions are saved locally in the terminal until it is back online. This always entails a risk. In the worst case, all purchases in the terminal can disappear if there is a problem with it before it can be connected again and upload all stored transactions.

    The terminal reads ”Smart Card Open Failure”

    This is a warning message, which means the chip reader in the terminal is about to stop working. Call us and we will help you.

    The terminal reads ”Invalid terminal keys”, ”Err. Sec” or ”Alert irruption”

    These error messages indicate that the terminal’s perimeter protection has been triggered. This can happen if the terminal, intentionally or unintentionally, has been subjected to external influences. The terminal will then lock itself and will need to be repaired. Please contact us and we will help you.

    The terminal reads ”Problems updating parameters”

    This message usually means that the terminal has a connection problem and that it cannot connect to any network. Please check your internet connection and restart the equipment. If this does not help, contact us and we will help you.

    The terminal reads "Online Only"

    The terminal has attempted to make an offline purchase on a card that does not allow this. The purchase is denied directly by the terminal, and this information also appears on the receipt.

    The terminal reads "Not allowed" or "Does not apply here"

    The reason the card purchase did not go through may be due to several reasons:

    1. The card type is blocked on the terminal, which is set to deny direct purchase on a card of this kind.

    2. The terminal is trying to implement something that the customer’s card does not allow, for example, purchases with a signature when it only allows purchases with a PIN.

    3. The card type is not found in the terminal database of existing cards, such as new gift cards or new cards that have not been registered in the terminal database.

    If you have questions, contact us and we will help you.

    The terminal reads "Please do end-of-day routines" or "Memory full, please do end-of-day routines"

    The terminal wants you to do end-of- day routines, depending on one of the following alternatives:

    1. No end-of- day routine has been completed in 24 hours, which must be done. Please do end-of- day routine.

    2. The terminal’s local memory is full. This usually means many offline purchases are stored in the memory and need to be uploaded online to free up memory for the terminal. Please do end-of- day routine.

    The terminal says "Terminal blocked"

    This error occurs when the terminal does not have access to Bambora’s servers. To solve the problem, update the parameters and do an end-of- day routine.

    If you have an Ingenico terminal
    Update parameters:

    Press "Menu", select "Settings" and then "Refresh parameters".

    Enter the terminal code followed by "OK" (green button). The terminal will retrieve the terminal settings and display "Loading parameters - X%". When this has been completed, it will read "Parameters loaded, reboot". The screen will turn blue and the terminal will appear as normal.

    End-of- day routine:

    Press "Menu" and select "End-of-day routine".


    If you have a Hypercom terminal

    Update parameters:
    Press the "Home" button, select "Settings" and then "Parameters".

    Enter the terminal code followed by the "Enter" key (green button). The terminal will retrieve the terminal settings and display "Loading parameters - X%". When this has been completed, it will read "Parameters loaded"; and return to the menu or home screen.

    End-of-day routine:
    Press the "Home" button, select "Today's batch and finish with "Enter".

    If you have not made any transactions, the terminal will ask "Purchases a total of 0.00 SEK?". Select "Yes". The terminal will then ask "Returns total of 0.00 SEK". Select "Yes". The terminal will now implement an end-of-day routine and read "Empty batch," then "Print OK?". Select "Yes".

    If this does not work, contact us and we will help you.

     

  • Problems with receipts

    Why do I only get blank receipts?

    Try to turn the receipt roll around. Your terminal is equipped with a thermal printer that prints using heat and thus burns the text onto the roll. Only one side of the receipt roll is susceptible to this, so often the problem can be solved by reversing the receipt roll and trying again. Should the problem remain, please contact us and we will help you.

  • Reports

    How can I view the purchases made during the day?

    Press "Menu", select "Reports" and then "Review". Now you can review all the transactions made during the day with the latest purchase at the top. Move back by pressing "Prev".

    If you’re looking for a particular purchase to print a copy of the receipt or cancel the purchase, press "Menu". The options "Print" and "Cancellation" are displayed; choose the one you require.

    How do I see a summary of purchases made so far today?

    Press "Menu", select "Reports" and then "Review". This will give you a summary of the day’s purchases so far, resembling an X report. This is useful if you want to check the cash register during the day without doing an end-of-day routine. You can either review the information directly on the screen or make a printout by pressing "Menu" and "Print".

    How can I view all transactions made, not only purchases?

    Press "Menu", select "Reports" and then "Transaction list". You will now get a complete list of all the transactions that the terminal has registered, including denied purchases. You can view the list on the screen by scrolling down or make a printout by pressing "Menu" and then "Print".

    NOTE! All reports are only available before the end-of- day routine. At the end-of-day routine stage, the terminal’s memory is emptied of all transactions; they do not disappear entirely but are uploaded digitally to Bambora. If an end-of-day routine has been made, the terminal will read "Empty batch" and "No transactions".

  • Change of address, corporate structure, card payment processor

    My business address has changed. How do I inform Bambora?

    Send an e-mail with your new address to Bambora using a change of address form. [Link to the change of address form]

    My company has changed its card payment processor company. How do I inform Bambora?

    If you are renting a terminal, Bambora Device, please contact us and we will help you.

    If you have purchased or leased terminals from one of our resellers, contact them first and submit the updated information. They, in turn, will send it to us. Bambora will process your new data within 24 hours.

    Once the change is made, please inform your reseller about this.

    Do you know that Bambora also provides card payment processing, especially in combination with the terminals? Contact us for more information!

    My company has changed its corporate structure. How do I inform Bambora?

    Contact us and we will arrange it.

  • Terms of my agreement

    What are the terms of my agreement?

    It depends on the agreement you have. Here you can read about Bambora’s general terms and conditions [Link to the general terms and conditions]

    Do you have specific questions? Contact us and we will help you.

    What are my rates?

    Your prices are stated on the agreement you have signed with us. Contact us if you have no agreement, and we will help you.

    When does my agreement expire?

    The duration is stated on the agreement you have signed with us. Contact us if you have no agreement and we will help you.

  • Transfer or termination of contract

    How do I cancel my contract?

    Contact us and we will help you. There might be an additional final fee depending on the terms of your agreement.

    Can I transfer my contract to someone else?

    It depends on the agreement you have. Contact us and we will solve it.

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