We get some questions a lot, reviewing our FAQs below could save you time.
To get answers quickly, use the chat widget found below (hint: if it doesn’t appear in 10 seconds you may need to disable your ad blocker!)
If you are more comfortable talking on the phone,
How do I reset my password?
If you’ve forgotten your password or for any other reason are unable to login, the first step to take is to attempt to reset your password yourself.
Go to the login page, and click the link at the bottom that says “Forgot your password?”. Enter your Company Login and User Login and click the “Submit” button.
You should receive an email from our system within a few minutes. This email contains a link to reset your password. Once you reset your password, you can attempt to log in again
If for some reason you do not get this email within 5 to 10 minutes, please check your spam folders and make sure that the email address “firstname.lastname@example.org” is set in your email client so that it isn’t being blocked or filtered.
If you are still unable to reset your password yourself or you do not receive the email, then please submit a ticket using the chat box.
How do I update contact info?
Learn how to update your contact information here.
How do I create a User or update a User’s permission?
Learn how to add a new user or update your user permissions here.
How do I change my bank account on file?
To update your banking information, please fill out and return the Pre-Authorized Debit (PAD) change form to email@example.com. In addition to the PAD, please send us a copy of a void cheque or stamped bank letter confirming the account information. Once we have all the information, we will update your account within three business days.
How do I determine why a transaction is declining?
In the Bambora Member Area, navigate to Reporting/Analysis > Transaction report and click on the desired line item to drill down to the Transaction details. Match the code on the Response section in the details of the transaction to this list of Message IDs: Response Message Codes & Description.
How do I review my transaction report?
Learn how to review the transaction report here.
How do I do a transaction search?
Learn how to do a Transaction Search by visiting The Reporting Guide and drilling down to Chapter 2: Perform a Quick Search.
How do I process a return?
Learn how to process a return here.
How do I delete/change data on a Sage batch file?
Navigate to your online Sage account.
Go to Processing > Employee Direct Deposit or Vendor DD / Customer PAD and refer to the list of uploaded files. The most recent file will be at the top of the list.
If it is not past the 11 am PST (2 pm EST) cut-off time on the processing date, there will be an edit icon (paper with a pencil) at the far right of your screen beside the line details. Click on this icon. On the dialogue box that appears you can choose to delete the batch or edit the date and click update. Should you need to re-upload the batch, please proceed to your Sage software to do so and contact Sage directly for assistance.