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5 tips: How to protect against fraud

RISK AND SECURITY

Hero Fraud Risk Hero Fraud Risk Placehoder

Card fraud is a growing problem that both consumers, banks and merchants pay a high prize for. To help you prevent fraud we have compiled five good tips on how you can reduce the risk of being affected.

Stolen card information is sold daily online and criminals are always developing new methods to outsmart and bypass the security measures that are set up. Because if this, we work hard to stay one step ahead in all matters of security. By monitoring our customer's transactions we can both detect and prevent fraud and also advice merchants on measures that reduce the risk of being targeted.

Here are a few of our best tips for merchants that can help reduce the risk of fraud.

1: Be cautious of unusual buying behavior

Regardless if you sell online or in a store you should be extra observant of customers who display unusual buying behavior. If someone, for example, wants to spend an unusually large amount or buy an unusual amount of a certain product, it could be a reason to be suspicious. For online merchants there are also effective tools that can monitor how your customers behave while on your site. These tools take a lot of different variables into account and can therefore alert you to purchases that seem "out of place".

2. Keep an eye on your card terminal

Your card terminal is a valuable asset and should be treated as such. If customers take an unusually long time or are trying to distract you when using the terminal it could be an indication that they are trying to manipulate it. Lately, we have also seen a trend were stolen card terminals have been used for fraud. Because of this, never leaving your card terminal unsupervised and storing it securely are important steps to preventing fraud.

3. Some products come with greater risks

When criminals use stolen card information to buy goods, the goal is usually to convert them to cash by selling them on. For that reason, it can be helpful to be extra cautious when selling products that are "easy" to convert to cash. Two such examples are jewelry and watches.

4. Don't make refunds to other cards

Another way that criminals might try to convert goods into cash is by buying them on a stolen card and then make a return. That is why you should never make refunds to another card than the one that was used for the original purchase.

5. Educate all of your staff

It’s not enough that some staff members can recognize suspected fraud and know how to act. In many cases, the criminals actually choose to strike at times when they know that there are a lot of new and temporary staff working, for example during summer holidays or the Christmas season when the stores are also at their busiest. That is why it’s so important that all of your staff gets the correct training, know hoe cards and card terminals should be handled and remain watchful even on the most hectic days.

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